GENERAL TERMS AND CONDITIONS

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Yellow Welly Gin Club Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Yellow Welly Gin club Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1 Tair Gwaun, Caversham Park, Penarth, Vale of Glamorgan, CF64 3RG. Our company registration number is 11622351. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

 

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences. We do not store any information in cookies which could be used to identify you personally, nor are any sensitive details stored in the cookie.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
  7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  8. By making a purchase from this website you agree to terms laid out in our shipping FAQ. You consent that in the case that our courier is unable to deliver a parcel to your address they are okay to leave it with a neighbour. For broken or damaged goods please refer to our refunds and returns policy.

PROMOTIONS INCLUDING CODES

1. One use per customer

2. Only one promotion/code per transaction.

3. Promotions, including codes, must be used at checkout and can not be applied retrospectively.

4. Promotions, including codes, are only applicable to online purchases unless the individual code/promotion states otherwise.

 

£5 Voucher Code

As above. In addition, a code can only be redeemed against a purchase greater than £24.99 (not including shipping).

 

SHIPPING FAQs

How much is postage?

Postage is £4.99. This is per order. So no matter how many bottles of gin you buy, if you only make one order, you only pay £4.99.

Postage is FREE for all orders over the amount of £100 once all promotions have been applied.

How long does delivery take?

3-5 working days.

Working days are Monday to Friday. So if you order on Friday the latest you can expect it is the following Friday.

Can I have next day delivery?

We are not currently able to guarantee next day delivery.

Do you ship outside of the UK?

Unfortunately, we do not currently ship outside of the UK.

What about Jersey, Guernsey, The Channel Islands and remote Scottish islands?

We consider shipping to Jersey, Guernsey, The Channel Islands and remote Scottish islands, however, an additional shipping charge of £5 or more is applied per order.

Do you deliver to PO Boxes?

Unfortunately, we do not currently ship to PO boxes. In the event that we notice your address is for a PO Box we will contact you to either arrange an alternative address or issue a refund.

Who is the courier?

UPS

Where can I find my tracking number?

You should have received an e-mail from UPS containing your tracking number. If this has not arrived then please contact UPS customer service (option 0) on  03457 877 877 (local rates will apply and mobile phone charges may vary).

How will I receive my invoice?

Your invoice will be attached to the confirmation email you receive having purchased your item. We do not send printed invoices.

Do I have to sign for my parcel?

On delivery, a signature will be required.

What happens if I am not in to receive my parcel?

If you are unable to personally receive and sign for your parcel then a card will be posted by the courier explaining where and when the parcel has been taken. This may be with a neighbour or to your local depot. To reschedule a delivery you can contact UPS on 03457 877 877 (local rates will apply and mobile phone charges may vary)or visit their website. 

If you need to change your address for any reason you can do so via this link.

Some of my items are missing, what can I do?

Yellow Welly Gin Club Ltd accepts no responsibility for missing products once a delivery has been signed for.

In the event that your delivery is missing one or more element that you have purchased please contact customer services who will investigate the issue. Should you wish to dispute that your order is missing an item you must provide the following evidence:

All original packaging showing the address label clearly and courier scanning code.

The postcard featuring the packer’s name which is included with every order.

For broken or damaged goods please refer to our refunds and returns policy.

Age restriction

It is against the law to sell gin, wine or beer to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.

If you are buying a gin, wine or beer as a gift – the recipient must also be over 18 years old.

If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the alcohol is unable to produce appropriate ID, unfortunately, our couriers will be unable to leave the gin, wine or beer.

Sorry to have to state the obvious, but once the gin, wine or beer has been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility. This does not affect your right to a replacement gin, wine or beer if it is stolen as set out in our delivery promise.

RETURNS AND REFUNDS

If you are requesting a refund on a promotional bundle, all items in the bundle must be returned. We do not offer partial refunds in this instance.

Returns

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened (including seal) and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards* Downloadable software products* Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the time period specified by your bank or credit card company.

Damaged products

In the event that any part of your order is received in a damaged state and may not be safely returned we may ask you to provide photographic evidence to help us investigate the issue. No refunds will be processed until our team receives this photographic evidence. Once this evidence is received and inspected we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed as explained above.

Notice of Cancellation

Once you have requested that you wish to return your item for whatever reason, you have 14 days in which to send it back. If you fail to do this in the time period, we reserve the right to not offer a refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@yellowwellyginclub.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to Yellow Welly Gin Club Ltd. Unit Q4, Capital Business Park, Parkway, St. Mellons, Cardiff CF3 2PU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Data Privacy and Cookies

Introduction

Yellow Welly Gin Club is committed to respecting and protecting our customers’ privacy. We will only use the information that we collect about you lawfully in accordance with such legislation as the Data Protection Act 1998 and Directive on Privacy and Electronic Communications 2003.

Email Tracking

Some emails we send include tracking codes so that we can tell how many people open and click on links in these emails. Usually, this information is used for aggregated statistics, but we can also track, at an individual level, whether a particular user has opened and clicked on an email. Using cookies as described above we can also determine if a particular user has completed a transaction. Sometimes we use this information to email users who did or did not click the first time, or did not complete a purchase. If you want to be sure that none of your email activity is tracked in this way, then you should not subscribe to our email list. Existing subscribers can unsubscribe using the link at the bottom of every marketing email we send.

If you have any questions about emails and cookies, please contact us at hello@yellowwellyginclub.com and we will do our best to answer your question.

Your Personal Details

When you register on our website or provide us with your details in-store, we will collect some of your personal details. You may choose to be added to our main mailing list to receive regular updates on products or services. You may also subscribe to additional email mailing lists specific to products and services. The information we collect is only used by Yellow Welly Gin Club Ltd.

We will not email you unless you have given us your consent, and you have the option not to be included and to remove yourself from the mailing list at any time.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best service possible. The type of information we may collect about you includes:

  • Your name

  • Address

  • Telephone Number

  • Email address

  • Credit/ debit card details

  • Your previous purchase history

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at hello@yellowwellyginclub.com. If you find any inaccuracies we will delete or correct it promptly.

From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you.

By entering into an agreement with us to supply you products or services when you place an order, you have consented to this use of your data.

We may use third party platforms to utilise the sale of products and services. In order to process your order, we will use the information we collect and add you to our mailing list at any time.

You may ask us at any point not to share your information with third parties for this purpose, by contacting us at hello@yellowwellyginclub.com

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Cookies

In common with most websites, yellowwellyginclub.com uses cookies. Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead, we store codes and references which can only be connected to your personal details by our own systems.

We use cookies for a variety of reasons, such as remembering the contents of your shopping trolley, your preferences and displaying the products you’ve recently viewed. We also use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

Additionally, we have partnerships with some carefully chosen third-party services, which involve including some code on our website, for example, so that we can jointly measure the effectiveness of our marketing activities or enable you to share content with your friends. In some cases, these partners may also store and retrieve their own cookies on your computer. Cookies set by websites other than yellowwellyginclub.com are known as third-party cookies.

Disclosure of your information

We may disclose your personal information to third parties:

  • To prepare or send communications to you, or to assist us in connection with any of our admin or business functions, or in the provision of any of our events or product services we provide to you.

  • Where this may be required in connection with a return/refund relating to an event or service purchased from us.

  • In the event that we sell or buy any business or assets: in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligations, or in order to apply our terms and conditions and other agreements. This includes exchanging information with other companies and organisations for the purpose of fraud and protection and credit risk.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Access to information

Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Financial information

We do not store your financial details (credit or debit card details).

Changes to our privacy policy

Any changes we may make to our privacy policy in future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments, and requests regarding privacy policy are welcomed and should be addressed to Yellow Welly Gin club Ltd. or sent by email to hello@yellowwellyginclub.com

Yellow Welly Gin Club encourages you to drink responsibly. For more information please visit drinkaware.co.uk

Contact us

hello@yellowwellyginclub.com